I will absolutely be coming back to COF when I have need of high quality office furniture in the future. Very responsive and polite. The fast-forward ergonomics and distinctive look makes this chair the only office chair that people can identify by name. Crandall was quick and upfront about their potential shipping delays. Yes I would buy these pads again/. I would recommend this company to anyone without hesitation. Very happy with my new chair. The assembly went well until trying to attach the seat. Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. There no nebulous "open box" designation. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. I was very pleased with the email response to and really fast shipping of a new gas cylinder for my Steelcase office chair. They are located right in my own state of Michigan and do an amazing job re-manufacturing these chairs! I ordered a remanufactured Steelcase Leap V2 from this company and received the chair about a week prior to posting this. ), and they’re super comfortable! Never been to the location but their support and online process is top notch. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. The chair went together easily and was in use in about 15 minutes. Just a quick note regarding my order. Ordered a Leap V2 from Crandall. If you are looking for parts to maintain your current Aeron chair, we’ve got the following parts available for purchase: Aeron Size/Fit Reference Chart Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. very happy with my chair. Exemplary! I would sit anywhere from 8 to 14 hours a day. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. Unfortunately, the chair didn't fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. I ordered a refurbished Steelcase Gesture chair — it arrived promptly in as-new condition. 2 Year parts warranty and FREE USA Shipping! Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. I'm very satisfied with my purchase and the customer service. Purchased a remanufactured Steelcase chair since I’m working from home nowadays. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. (Just ask Reddit if you doubt me! Reddit doesn’t play. Also, I was impressed with the very fast shipping! The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. Would definitely recommend to others! My only complaint with the Crandall Office chair is they do not offer the leather material (they may be vegans though so I cannot pass judgement) on the seating. Ordered a refurbished Steelcase chair, duplicating my office chair while working at home during the pandemic. It came nicely packaged and seems brand new to me. Customer support is stellar. Absolutely the best service and Customer Care! She saw what is was when it was delivered so I had to present the chair as an early Christmas gift. years? Everything is working great now and Mike was super helpful, helping me order the correct parts at a lower price. Great chairs! Top notch all around, will definitely purchase again as my company grows. The online chat was instantly fast, and helped me out. I would highly recommend their remanufactured chairs. I was not sure about the extra padding but I am fine with it. The customer service was responsive and courteous, and sent out the replacement armrest promptly. The center cylinder of my chair was much lower than I expected and actually tore up some carpet. They contacted me the next day to say they were shipping a replacement chair and a return address label. PS: You will need a pipe wrench to get the old one off. From start to finish - great product and excellent support/instructions. Your purchase includes One Herman Miller Aeron Ergonomic Chair – Size B, graphite color. I use this mostly for pc gaming. Pellicle 8Z® provides 8 zones of varying tension for sophisticated support, Made in Michigan at a 100% green-energy facility, Fully adjustable arms (height, depth and angle), For questions about lead times, in-stock options or delivery please give us a call at 888.798.0202, Critical or inappropriate comments about other reviews and shoppers, Advertising, spam, or references to other websites and retailers, Personal information such as email addresses, phone numbers, or physical addresses. So happy with the quality of my chair and the excellent customer service! I used to work with a Steelcase dealer so knew what I wanted. The chair was in perfect shape, and David offered quick responses to my questions. If you're trying to decide which company to buy ergonomic chair from, I'd recommend them in a heartbeat! We hope we can help you answer these questions, and more below! Refurbished chairs for half the price!The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new.I unpacked it in my living room and carried the pieces downstairs to my basement office. Great price for a remanufactured Steelcase V1 highback! I only post reviews when I am really impressed and for customer service (after encountering a problem), price, and quality of product, I heartily recommend that you give Crandall a shot. To be clear, assembly was simple. The Aeron is a comfortable chair with some ergonomic adjustments, although other office chairs feature more options. They had me a replacement within days and there was no problems returning the broken one. Received 1 week after ordering. We value your input and invite you to rate and review your purchases. They not only had the exact item I needed but also had the best price as well and reached out to me after the sale to make sure I was satisfied. I received the chair promptly and in great condition. Even for a previously owned chair, there are very few scuffs on the body. I liked the Crandall chair and the upholstery so much I wanted to send my wife's chair to be reupholstered in vinyl with the additional cushion padding. Crandall is the only company I have seen do this finally.Honestly I wish every company could be more like Crandall. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. Recommended for quality furniture at a discount over new. As always, you can purchase your very own Refurbished Herman Miller Aeron chair with a 2 year parts warranty, here. I just purchased a Steelcase Leap V1 and I couldn't be happier! Came the same day my company told me I’d be permanently working from home, so it’s going to get lots of use. Not a big deal though. chair (leap V2) delivered very fast, exactly as ordered--- feels like a new chair!!! There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. Like you I was skeptical about buying a remanufactured chair, online.I ordered and received my chair in 3 days, spent less than 1/2 of what I would have on a new one, and I couldn't tell you anything that's different between this chair and a new one. Very professional and they do what they say they are going to do! The ordering process was really pleasant and it took 1 week to receive my chair. Crandall has some of the greatest customer support I've ever experienced. If you chat on their website she will probably be the one chatting you are with. Numerous posts to let me know chair was on its way. In 2016, Aeron was re … I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". Now a year in we realized our other chairs needed some repairs. })(); Shop All Remanufactured / Refurbished Chairs, ErgomatIQ Electric Height Adjustable Desk. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. The ordering status never changed until it was fully shipped out. 72 lbs and no rapid delivery shipping charge from MI to OR. The chair was easy to put together following the included instructions and looks great. Really great service! The shipping was 1 week faster and chair easy to assemble. Spend the few dollars extra for the rollerblade casters - awesome. Thanks!! The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. My chair shipped to me with an incorrect lever installed at the base. My chair has been great. Assembly and shipping was quicker than estimated even though we're in the midst of the COVID19 outbreak that's affecting timelines at so many business.The product lives up the billing, it's in excellent shape to the point that it would be difficult to tell that any parts had a previous life before the remanufacturing. Wonderful customer service and wonderful product. Instead of just a response, I got new wheels sent to me to help raise it off the ground. I would suggest anyone looking for an affordable refurb chair here - due to their willingness to help and speedy resolutions. Great customer service, even in the face of WFH2020! Packing was excellent, everything present and assembled very easily, and the chairs are great so far. You can go on their website and get to know the owners and staff. I ordered a new set of armrest pads for my Steelcase chair. Received the HM Aeron chair in mint condition. The whole experience was very positive. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. Very pleased expecting for customer service was great, was easy to put together following the instructions! 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