Have sent complaints for the past 3weeks and still no reply. Firstly I'll point out that I fully understand that unitestudents is a business attempting to make a profit and they therefore are a victim of Covid as much as the rest of us therefore as I signed a contract in march I am obligated to abide by it.However this company are cutting corners and making up their own rules and regulations. the door locking system is by swipe card, and if you get locked out of your room, you get charged £20 to have the security guy to open it. SEE IT THROUGH AND YOU ARE SURE TO WIN THE JUSTICE. I really need to leave this accommodation due to a change in my circumstances, and think it is very unreasonable and unrealistic of them to expect students to be able to find a replacement student this year, seeing as 99% of learning is online. No regards to students and their financial situation. Had some problems rebooking over the summer, Unite staff made this incredibly stressful for me. SEE IT THROUGH AND YOU ARE SURE TO WIN THE JUSTICE. Don't bother living here. www.unite-students.com Visit this website www.unite-students.com. My son has been in Unite accommodation since Sept. His flat has been empty apart from him and thus due to COVID he has been extremely isolated. They had booked my flatmates into different flats and it took a month of emailing back and forth to sort this. Had I known it was unite (not liberty) I would not have booked for my son. Join the 110 people who’ve already reviewed Unite Students. Fantastic environment, great people and really look after staff. Definitely Recommend! The one I am going to talk about is == Woodland court == near caledonian road station , London. Can someone help me with this issue? Find a businesses trust across multiple review sites with a quick glance. That´s the reason why I needed to find a different place, which turned out to be Unite Students, King Street Exchange. Would even let a rodent live here. Wish I could give no stars at all. 21 Inter­views. We get kitchen inspections twice a month again like we can’t be trusted to clean. I will fight these evils to the bitter end until seeing their retribution. Definitely would not recommend. But have paid my rent in advance till July, but up to this day I have yet to receive a refund of my rent! There is often noise from the pub outside/building work on weekends too. If you want to be robbed of your money then this is the place for you. I have sent them multiple emails and have not heard a single thing back from them. I booked a studio in April to live in for academic year 2020\21 but they did not let me cancel it even though I couldn't live there due to Covid, they are making me find a replacement tenant AND pay for the studio until I can find one. And just this morning my hot water failed. Everything is a zero. Unite Group Reviews. © 2020 Trustpilot A/S. Shocking customer service and only interested in money, not the safety of students. On the last one there was an email 18 minutes before it happened so there we go.Ultimately if you want a place that is cramped, dirty, stinks and doesn't really work, choose here!No kettle either, in the UK, I mean come on. I wish I could give a review 0 stars. I have felt incredibly unsafe from COVID for the entirety of my stay. We get kitchen inspections twice a month again like we can’t be trusted to clean. Never again. I have been doing my best to find a replacement, and have found several, 2 of which Unite have rejected, after claiming to be flexible with accommodating new tenants. Till now their gross faces still keep haunting in my head again and again. Down with Unite Students! It does not feel like a home it feels like a youth hostel on a school trip. Travel Ban: if there is a travel ban either in the student’s country of origin, or in the UK, preventing students from traveling as planned: students affected by the ban can contact Unite Students or the agency who helped with the booking. UNITE student accommodation Pros: Nice furniture, 3/4 bed, independent living. Down with the staff with no conscience!Here, I appeal to everyone that has experienced anything disgusting committed by the notoriously evil company and has seen this comment by luck, to directly lodge a formal effective complaint to Citizens Advice, who will impartially help you by informing Trading Standards, the legal organisation that can regulate, discipline them and put things right. You'll get a bp within weeks!!! Devil in humanity, go to Hell!!! They did really help students in time of COVID!! The customer service is abysmal, I have been trying to cancel my accommodation contract for months now on the basis of extenuating circumstances, I haven’t even stepped foot in this accommodation for the whole year. But they DID show me this! Students do not need this crap, especially during these horrendous times! Felt like nobody wanted to help us. Everything is a zero. And the vacuum cleaner stank. Making a very long story short, due to mental health reasons, I withdrew from university and was told I can end my contract if I provide evidence. Wish I could give no stars at all. their students in line with their strategic plans • Ensuring that Unite and the students living with us bring positive benefits to their local community and encouraging integration between the community and students • Offering our employees meaningful, challenging and rewarding careers • Delivering sustainable, growing cash flows We contacted the bank and made sure it wouldn't go out again and to cancel their attempts at direct debit. I arrived at Sugarhouse Close in Edinburgh in September to find the room allocated was nothing like the showroom shown. Expensive and overpriced for a rat house. Legal advice is being sought. Such a criminal business definitely deserves poetic justice. And one freezer broke. Students do not need this crap, especially during these horrendous times! Money grabbing, poor accommodation, deliveries go missing. UNITE Group likes to unite college students with the company's dormitory spaces in the UK. Find jobs Company reviews Find salaries. The Forge in Sheffield is dirty, unsafe, and unsecure, despite Unite’s promotion that it is Covid safe. (Original post by UNITE Student Accommodation) Hi bmqib, Thanks for your questions. Terrible accommodation and I can't wait to move out in a few months. Shame on you, Unite Students! They did really help students in time of COVID!! Only 10 minutes from central London. 61 Jobs. Shame on you, Unite Students! Absolutely disgusting the way they do business. Then they try to take 1700 from my sons account, luckily his loan hadn't gone in so it was returned. Worst accommodation I have ever stayed in!!! They had booked my flatmates into different flats and it took a month of emailing back and forth to sort this. Unite Students - Moonraker Point Ticket Price, Hours, Address and Reviews Left my room by the end of March. I’m not surprised students mental health is deteriorating when it feels like a prison! This is a review for the == [UNITE STUDENT] ==, student halls. After raising the abhorrent incidents with the Unite Students Customer Service Team, I received appalling insolent maltreatment by two members of staff named Chelsea Collins and Orieta Ruda. Thousands of £ wasted. They don't reply to emails, no form of negotiating to even allow students meet up with payments especially with trying times like this. And one freezer broke. Appalling customer service and a totally useless website. Never go with this awful company, they've made life so much more difficult than need be. Cons: Customer Services are very rude to students and are most of the time in a very bad mood and useless on responding to queries. The enterprise owns and rents out housing accommodations to about 40,000 students in 24 college towns. Engaged Employer. The customer service is abysmal, I have been trying to cancel my accommodation contract for months now on the basis of extenuating circumstances, I haven’t even stepped foot in this accommodation for the whole year. Read reviews from current & past students for Unite House at University of Bristol. The building appears half empty.If you want accommodation with basic cleanliness in what would appear to be a safe and secure area not run by a corporate entity that values making money over your health and security unitestudents is not for you. Money grabbing, poor accommodation, deliveries go missing. Write a review. Do not use this company! The flat was in a good location, cheap, and had a spacious kitchen but was very cold and the cleaner advertised on the website stopped showing up. View All num of num Close (Esc) Unite Group. Wish I could give them no stars, DO NOT GET ACCOMMODATION FROM THIS COMPANY!! Legal advice is being sought. !UNITESTUDENT is righteous and of high moral ground. The managers are very helpful and friendly, and training is provided also. Was one of the many students that left my room after the announcement of the Lockdown in UK. Will not send my daughter back there. My experience is not good at all. Expensive and overpriced for a rat house. They have really looked after the staff and made us feel secured in these uncertain times. I am disgusted, I’m paying 9000+ for accommodation I’ll never be in. No regards to students and their financial situation. 842 were here. Avoid! They have now decided to reply to the emails that it's too late and he needs to find so eone to rent his room. No stars!!! I have been doing my best to find a replacement, and have found several, 2 of which Unite have rejected, after claiming to be flexible with accommodating new tenants. I'd like to give zero stars but apparently I can't. Find Unite Students in Liverpool, L7. My daughter booked a room through them but didnt make the grades she needed to get into uni unite students still want her to pay 660 pound a month for her room.that she is not using as they say she missed the cut off point for cancelling her room. Travel Ban: if there is a travel ban either in the student’s country of origin, or in the UK, preventing students from traveling as planned: students affected by the ban can contact Unite Students or the agency who helped with the booking. I've known people who have had to argue to let them in...TO THEIR OWN FLATS...If I had the option I'd leave today. Introducing the MyUnite app, built exclusively for Unite Students customers to make living with us hassle-free. Not many companies are helping their customers when talking about money. 103 Reviews. "No problem" I thought and I cleared the drain.Then one of our ovens didn't work. When I went to reception to ask about why I have had no acknowledgement of my emails from them, I was told to simply try emailing again or phone the number on the website, which takes an absolute age to get through to. A free inside look at company reviews and salaries posted anonymously by employees. All rights reserved. During my stay in Pacific Court, Unite Students, I was tortured by incessant noise, intolerable hygiene and other numerous blatant offences and harassments from my roommates. I hope no one ever has to go through my experience. After raising the abhorrent incidents with the Unite Students Customer Service Team, I received appalling insolent maltreatment by two members of staff named Chelsea Collins and Orieta Ruda. Unite Students is the largest student accommodation provider in the UK and the number one choice for students because we’re always introducing ways to make staying with us even better! 109 Salaries. The one I am going to talk about is == Woodland court == near caledonian road station , London. Never respond to complaints and poor facilities qualities, such as always-disconnecting laundry machines, noisy water-pipes. The building appears half empty.If you want accommodation with basic cleanliness in what would appear to be a safe and secure area not run by a corporate entity that values making money over your health and security unitestudents is not for you. The two treacherous vicious women perverted my experiences with inexplicable heinous indignity and persecuted me by conniving, discriminating, insulting, threatening and all kinds of unspeakable vile means, which has directly caused me to suffer from severe depression and left an everlasting scar on my whole life. And took 2 months to replace. Till now their gross faces still keep haunting in my head again and again. Absolutely disgusting the way they do business. Nothing in the government regulations states that the use of outdoor spaces should be banned?Also I would mention that between being given a written quote and actually booking the room (which was days apart) they increased the price by £5 per week due to the "alleged demand". I have seen multiple groups of much larger than 6 students socialising and partying, but no staff is ever seen to be separating them. On the last one there was an email 18 minutes before it happened so there we go.Ultimately if you want a place that is cramped, dirty, stinks and doesn't really work, choose here!No kettle either, in the UK, I mean come on. Have sent complaints for the past 3weeks and still no reply. Is there any organisation who can support or is there a legal way to solve this? Then they try to take 1700 from my sons account, luckily his loan hadn't gone in so it was returned. When my flat had to self isolate we had to order food to the flat and the staff at reception were always so rude to us when we called to ask them to bring it up as if it’s not in their job description! When I went to reception to ask about why I have had no acknowledgement of my emails from them, I was told to simply try emailing again or phone the number on the website, which takes an absolute age to get through to. Thousands of £ wasted. Urged us to come to university knowing it would cause a second wave forcing us to lockdown while their happy with all our money in their pockets...I'm in liverpool where they have hired a security company to boss us about like 5 year olds in our own homes. Only the latest review will count in the company's TrustScore. We cancelled straight away as we knew he wouldn't be attending university, they ignored every single email from myself and my son. Meanwhile his mental health has deteriorated. 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